Thank you for shopping at ZubMall! We are committed to providing you with the best possible shopping experience, and part of that includes delivering your orders in a timely and reliable manner.
1. Shipping Time
Orders are processed and shipped within 1-3 business days from the date of purchase, depending on the product's availability. Business days are Monday through Friday, excluding public holidays. Please note that the delivery times provided are estimates, and actual delivery times may vary depending on your location and other factors such as weather conditions, customs processing, or carrier delays.
2. Shipping Methods & Costs
We offer various shipping options to meet your needs. The shipping fees for your order will be calculated during checkout based on your shipping address and the shipping method you select.
Our packages are shipped via YunExpress.
🚀To USA
- Standard Shipping (7-15 business days) - $5.99 (Free over $59)
- Express Shipping (3-7 business days) - $15
🚀To Rest of World:
Standard Shipping (10-15 business days) - $5.99 (Free over $59)
🔥Please note that these are estimated delivery times only, therefore ZubMall is not guaranteeing delivery dates.🔥
Shipping fees are non-refundable for orders that are returned.
3. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your shipment’s progress. If you have any questions or concerns about your order, please feel free to contact us at service@zubmall.com.
4. Shipping Restrictions
We currently ship to the United States, Canada, and international locations. Some products may have shipping restrictions depending on the country. If there are any issues with shipping your order, we will contact you directly.
5. Address Accuracy
Please ensure that all shipping information provided during checkout is accurate. ZubMall is not responsible for any delays or lost packages caused by incorrect or incomplete shipping addresses.
6. Customs & Duties
For international orders, you may be responsible for any customs fees, taxes, or duties that may apply. These charges are determined by your country's customs office and are the responsibility of the customer. Please check with your local customs office for more information on potential fees before placing your order.
7. Missing or Damaged Items
If you receive a damaged item or if an item is missing from your order, please contact us at service@zubmall.com within 7 days of receipt. We will work with you to resolve the issue as quickly as possible.
8. Lost or Stolen Packages
Once your package is shipped and tracking shows a delivery confirmation, ZubMall is not responsible for lost or stolen packages. If your package is marked as "delivered" but you have not received it, we recommend checking with your neighbors, local post office, or carrier for further assistance.