Welcome to the ZubMall FAQ page! Here you can find answers to the most common questions. If you don’t find the information you’re looking for, feel free to contact us directly!
1. What countries do you ship to?
We currently offer international shipping to the United States, Canada, and many other countries. If you are unsure whether we ship to your location, feel free to contact us for more information.
2. How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Delivery times may vary based on your location, but most orders are delivered within 7-15 business days. You will receive a tracking number once your order ships so you can follow its journey!
3. How can I track my order?
Once your order has been shipped, we will send you an email with your tracking number and a link to the tracking page. You can also track your order by logging into your account on our website.
4. Can I change or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us as soon as possible. We process orders quickly, and while we cannot guarantee changes once an order is placed, we will do our best to accommodate your request before it ships.
5. What payment methods do you accept?
We accept a variety of secure payment methods, including credit/debit cards (Visa, MasterCard, American Express) and PayPal.
6. Do you offer refunds or exchanges?
Yes, we offer a 30-day return policy for most items. If you're not completely satisfied with your purchase, please contact us within 30 days of receiving your order to request a refund or exchange. Items must be unused and in their original packaging.
7. How do I contact customer support?
You can reach our customer support team by emailing service@zubmall.com or by filling out the contact form on our website. We aim to respond to all inquiries within 24 hours (except holidays).
8. Do you offer gift cards?
Currently, we do not offer gift cards. However, we are always exploring new ways to improve our offerings, so stay tuned!
9. Are your products covered by a warranty?
Some of our products come with a manufacturer’s warranty. For specific warranty information, please check the product description on the product page or contact us for further details.
10. I need help with a product, what should I do?
If you have any questions about a product or need assistance with an order, feel free to reach out to our customer support team. We're here to help and ensure you have the best experience with our products.